- By accessing and consequently playing as a member of this website and Casino, you agree to abide by its rules and classifications. Thus by signing on and subsequently opening an account, playing the games, and contributing both in real money and fun games, you are by definition agreeable to the terms not only in the process of your account but also in any reimbursement the site offers to you the player by way of a prize be it cash or any other reward mechanism.
- When necessary terms and conditions may be changed or altered the player accepts this as part of the prerogative of the website to do so when and if necessary. This document takes effect at the initial registration but we encourage all players to check again prior to depositing.
- If for any reason the player is not satisfied totally with the terms and conditions laid out before them, then the player is within their rights to discontinue playing and remove the software from his computer. Legal age restrictions and strict adherences to the policies of age as agreed by the jurisdiction of the said territories to comply with the said law of that territory are full enforced by the Casino. This is clearly defined by no player under the age of 18 years of age is permitted to play at Diamond VIP Casino regardless of gender.
- Certain countries and jurisdictions do not allow web gaming to be practiced in their domain. Consequently it is the sole responsibility and only that of the player to observe and comply with the rulings laid down by the authorities in question. The delivery of the games can therefore only be legally made when the rules allow this, and the playing of the said games is only legally allowed at these times when the law allows. Games and activities that fall outside these parameters will not be permitted to be played or indeed downloaded. In this event, legal ramifications could ensue if a player deliberately tries to play in restricted gaming areas. Diamond VIP Casino cannot provide any legal counsel on these matters. As a consequence it is forbidden for Diamond VIP Casino to transact or become involved with any of the following: Note: Individuals living in Poland, Nigeria, Costa Rica, Israel and Denmark.
- Diamond VIP Casino offers no representation of warranty, either implicit or explicit, regarding a Player's legal right to play in the Casino nor shall any of the Casino's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers claim or been seen to claim authorization to make any such representations or warranties.
- Employees of the Casino, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are NOT allowed to play the games for real money without prior consent from the Casino Director. Should such activity be discovered, the accounts will be immediately closed and all bonuses/winnings will be forfeit.
- Diamond VIP Casino Games are purely for entertainment value only. There is no requirement to deposit money or is there a requirement to play for money. Players can play without depositing if they wish. Playing a game is entirely up to the player in question and they agree at their own discretion the risk involved. In playing, the Player accepts that they do not find or deem any game provided by the Casino in general to be offensive, objectionable, unfair, or indecent.
- In placing real bets, the Player acknowledges that they are legally permitted to do this within their jurisdiction territory or country. Furthermore, Player accepts that Diamond VIP Casino is exempt from providing any legality or otherwise for their participation in the procurement of real money play. The Player also agrees that there are no legal or other restrictions against playing at Diamond VIP Casino within their jurisdiction, territory or country. This remains the sole and total responsibility of the Player to determine the legal eligibility of their participation.
- Entry to the Casino is allowed as personal entertainment. Entrance, access, use or re-use of the Casino for any other purpose or the Web site is forbidden. Diamond VIP Casino respectfully reserves the right to cancel any Player's account for any reason whatsoever at any time without prior notice to the Player. Should there be cause for further investigation resulting in a fraudulent, deceitful or illegal transaction, the Casino reserves the right, without recourse to disqualify any winnings and remove the said balance in the Casino account due to any of the following instances:
- More than one active account at Diamond VIP Casino and/or more than one active account on an affiliated sister site operating under the Topgame platform.
- Should at any time, the casino discover a linkage or connection to a fraudulent or refunded account on any brand within the Topgame network or any other online casino.
- A mismatch on the Player's Casino account not matching the name on the credit card(s) that was used to make deposits on the account;
- If a Player enters a Casino promotion and then cashes-in his money before fulfilling the particular promotion requirements;
- Incorrect or false registration information;
- Not of legal age;
- If a player plays in a restricted area prohibited by law;
- If the Player has allowed or permitted (intentionally or unintentionally) another player to play on their own Casino account;
- If an individual has not played in the Casino purely as an entertainment and has only participated in a professional capacity or in association with another player from another club or group or part thereof.
- If the Player has been found deliberately making a "charge back" on funds deposited from their credit card, or any other payment method, into their Diamond VIP Casino account; or have been found to have made a "charge back" or threatened to do so in any other online casino or website.
- If the Player is discovered to be cheating or that the Player has instigated a system (i.e. machines, computers, software or any other form of automation) to proliferate the cheat, that has been created especially for the Casino to lose revenue due to this operation.
Should Diamond VIP Casino learn that any of the above rulings listed from I to XI has been affected by the player at any other web based casino, then Diamond VIP Casino will act accordingly.
- In acceptance of the said rulings the player agrees to partake in any promotional or advertising events / upon acceptance of any prize and/or winnings that has been accrued from Diamond VIP Casino and thereby endorses the use of that players name or username for the said practice without any compensation or payment to the player, unless this is in violation of any law or ruling that could affect it. For example: Should a Player win a large jackpot and Diamond VIP Casino wishes to advertise this, Diamond VIP Casino withholds the right to use the Players' real name and post the win on the Casino site, a magazine, or any other media of Diamond VIP Casino's choosing.
- In the event of a complaint or dispute in the Casino, the complaint must be submitted in writing within fourteen (14) days of the event happening. If the complaint is received after this time, the casino reserves its right not to address the matter. However, if there are extenuating circumstances; for example: A Player is incapacitated or otherwise unavailable for comment, we will address these issues on a case by case basis but reserve the right to invoke the 14 day rule above.
- Neither we nor the software provider, or any of our or their affiliates and related parties, will be liable to you or to any third party for any costs, expenses, losses or claims arising or resulting from communications or system errors occurring in connection with the settlement of accounts or other features or components of the software. In the event of such errors, we will further have the right, but not the obligation, to remove any relevant games from the software and the website and take any other action to correct such errors.
- Should there be a discrepancy in the result displayed, on the Player's Casino software and that of Diamond VIP Casino and its software, the result will stand only on the Casino server software.
- Taxes on prizes and winnings are solely the responsibility of the player.
- Neither we nor the software provider, nor any of our or their affiliates and related parties, warrant or guarantee (1) that the software will be non-infringing, (2) that the operation of the software will be error free or uninterrupted, (3) that any defects in the software will be corrected, (4) that the software or the servers are free of viruses and bugs, or (5) the privacy, security, authenticity and non-corruption of any information transmitted through, or stored in any system connected to, the internet.
- At all times Diamond VIP Casino has within its rights the ability to change or withdraw any of the games or activities within the Casino without recourse and without notice.
- All deposits require a one time (x1) play through. This means a player cannot withdraw a balance unless he/she has wagered an amount equal or bigger than the last deposit amount.
- Should a player abstain from the Casino for a period of 3 months or more then the Casino will be entitled to any balance in that players account and the sum forfeit. Should the player wish to withdraw this amount after this period, we will examine each situation on a case by case basis but reserve the right to invoke the above 3 month rule.
- The Player's account name is not transferable or changeable; the account name and password should be kept private at all times. The player is the only person permitted to participate in any activities within the Casino and is the only entitled to collect winnings and prizes if and when appropriate on their account.
- The Casino is not obliged to store usernames or passwords should they be lost or misplaced; unless it is an error that is the responsibility of the Casino.
- Diamond VIP Casino is not responsible for the functionality of the internet. In the case of malfunction this is the sole responsibility of the player and their system or system provider.
- If a player attempts to defraud the Casino or is proven to be a cheat by making false or given false information in order to secure a place in the casino, or maligns the casino in any way with false accusation or libelous statements, Diamond VIP Casino will pursue the perpetrator using the full extent of law enforcement and its agencies in order to safeguard its reputation and will instigate any legal suits for damages against the said player and prosecute accordingly. Additionally, Diamond VIP Casino has the right to close any account should the player act as mentioned above.
- The Player shall hold the Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers risk free and shall fully underwrite the same from any and all costs, expenses, liabilities and damages whatsoever that could result because of: (i) the Player's entry, use, or reuse of the Web Site, (ii) the Player's use of any materials at the Web Site, (iii) the Player's entry, use, or reuse of the Casino's server, (iv) the Player's activity in the Casino and its games, or, (v) the Player's acceptance of any winnings or prizes.
- Furthermore the Player further indisputably agrees to indemnify Diamond VIP Casino, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against the Player arising from any and all action within the Casino and/or any of its employees, officers, directors and any and all associated or affiliated persons or organizations. This occurrence shall include (but not limited to) any legal implication that might arise as a result of the criminalization of online/Internet wagering within the Players jurisdiction, territory or country.
- Diamond VIP Casino is the trade name of the Casino, and the Player has no rights to use or employ such a term, or any other terms, graphics, text, concepts or methodologies, by participating in the Web Site and the material contained therein.
- If any of the materials of the Casino games are interfered with mutilated, forged or damaged they become void and unusable. Regardless of how they are obtained whether physically or electronically. Material liability of the Casino games that contains any error is only limited to a replacement of the same material.
- Articles or products submitted for prize claims are deemed as property of the Casino and will not be returned. The Casino does not take any responsibility for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, for prize claims or entries.
- The use of the $ symbol denotes US Dollars only.
- Diamond VIP Casino is licensed for business in Costa Rica.
- Progressive Jackpot winnings are paid in USD. The amount involved will be subject to the US Dollar Progressive Jackpot amount on the Progressive Game played, and is given at the time the jackpot was successfully won.
- It is recommended that a player prints out all the necessary rules regulations and other information regarding their participation in the Casino, so as to avoid any possible misunderstanding or confusion as to the way the Casino operates. ;
- Player information is strictly confidential and is a private matter no solicitation or distribution will be given to or by any third party to ascertain the said information regarding a player
- Players are allowed to withdraw up to $1,500 USD per request (all other currencies pegged to USD). If the amount wished to be withdrawn is greater than $1,500, then the remaining funds are left in the account. Once the first withdrawal is approved, a player can request an addition withdrawal with the money in his account. Player has the right to cancel the withdrawal request at any time while it is still pending. This also applies to the withdrawals of progressive jackpots.
- Customers can submit their withdrawal request at anytime. The approval time may take fifteen - eighteen (15 - 18) working days starting the date authorization process was completed successfully. Processing a withdrawal request needs authorization from our fraud division as well. This is done to protect our members from possible fraudulent activities ensuring you and not somebody else receives the funds.
- All Deposits of 249 USD/EURO/AUS or less have a max withdrawal of 10X the deposit for that specific play session (all other currencies pegged to USD). Once a withdrawal is requested, the casino applies the 10X rule and corrects the withdrawal to accurately reflect the 10X rule. The remaining funds are deemed "Non-Withdrawable" and are cleared from the player's balance. Deposit bonuses used during a play session that results in a pending withdrawal request, are also "Non-Withdrawable" and can be deducted from that particular pending withdrawal.
- All bonus money will be removed at the point of cash out, bonus money is money that can be used to help generate winnings but cannot be withdrawn as part of the winnings. The bonus will be treated as "Non-Withdrawable" and will not be reissued to your account but deducted from the winnings by the casinos withdrawal manager during the payout process.
- If a player does not want the bonus that has been deposited into their account by the casino, then they are entitled to request a casino customer support representative reverse the bonus out of their casino account, by way of email, telephone call or live Chat. If any Play-through has taken place on any bonus received, then that bonus may not be removed from your account (either by means of cash-in or a request to the support staff) until the wagering requirements associated with that bonus have been met.
- Withdrawals depend on all conditions outlined above and the verification of all required documents as requested.
- Players not logged into their casino account for a period equaling to or greater than 90 days, risk having their pending withdrawal canceled as well as any bonus or real-money balance annulled. The account is also subject to being frozen. Any "Fun Money" account at Diamondvip Casino which has a balance greater than $5.00 USD, will have that balance reset to $5.00 USD on the 1st of every calendar month.
- The Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if the bonus is wagered on restricted games (as mentioned in bonus T&C), before the wagering on allowed games is completed fully.
- The casino has the right to refuse or withhold a bonus or winnings in the event of a deposit being cancelled, returned or denied by any payment service or processor at anytime.
- All bonuses are given to members as an incentive to enhance playtime but should any form of bonus abuse be detected the casino and its management reserve the right to remove all bonus and winnings related and close the account.
- Free Bonuses (Free Chips) have a wagering requirement of X75 unless otherwise specified. The Maximum amount that can be cashed-out or withdrawn from a free bonus win is $150 USD (or the equivalent of $150 USD in corresponding currency). A player must make at least one deposit in order to withdraw winnings from a free chip. A player is required to make at least one deposit between any given free chip withdrawal. If a player redeems a second free chip without making a preceding deposit, their winnings will become void. When requesting a withdrawal off a free chip win, a player will need to make at least one minimum deposit in the current calendar year in order for the withdrawal to be approved.
- All withdrawals (Wire, Netteller, Direct-to-Card etc etc) are subject to a $27-$50 transfer fee. Fees are based on location and are determined by our payment processor.
Final and exclusive agreement
The Terms and Conditions outlined define a final and exclusive understanding and agreement between You (the Player) and Diamond VIP Casino and complete all previous agreements, representations and understandings between You and Diamond VIP Casino with regards to your participation in the Casino.
It is the prerogative of Diamond VIP Casino to amend change alter these Terms and Conditions, or to do the same regarding any procedures, at any time without notice to You. In this instant any such developments will be upon the discretion of Casino Management would come into immediate effect. Any procedural amendments would be necessitated due to a breach in possible security or in the interests of the Casino and its Players.
Proof of age may be required at any time in order to ensure only those eligible to play at Diamond VIP Casino can do so. By way of an agreement between player and casino and as gesture of goodwill, the Player submits to reviewing monthly these Rules, Terms and Conditions as indicated on the site.
In the interest of fair gaming, all deposit bonuses have a 20X - 100X wagering requirement and must be completed before a withdrawal can be requested. Each deposit bonus has a wagering requirement as corresponds to the daily offer or promotion. It is the responsibly of the player to know the required wagering amount for each bonus he/she receives before they start to play.
Players not logging in to their casino account for a period of 3 weeks or longer risk having their bonus balance annulled (void). All ongoing promotions are valid for a period of 48 hours unless otherwise stated.
In case you do not want to get any bonus for your play, please advise Customer Support via chat or by email to support@DiamondVipCasino.com before you start playing, otherwise you will need to wager fully on your bonus.
Possible criminal or suspicious actions may be reported to the appropriate authority. When called upon to do so Players may need to produce certain verification documents when transacting with the casino in withdrawals or deposits. Proof of such could be clear photo identification, proof of address, credit card copies and purchase declaration forms. This requirement is to validate the security of our players and in compliance with Gaming regulations.
Due to certain banking and connection problems with some countries, players from the following countries are prohibited from opening an account in Diamond VIP Casino.
List of restricted countries: Poland, Nigeria, Costa Rica, Israel and Denmark.
Players from these countries, who have opened an account under false details, or by any other means, will have their accounts closed.
Bonus Terms & Conditions
By playing at DiamondVIP Casino ("the Casino"), You ("the Player") agree and acknowledge the terms and conditions laid down by DiamondVIP Casino. And that accordingly you will at all, times fulfill the obligations laid down by these terms and conditions.
- Free Bonuses (Free Chips) have a wagering requirement of X75. The Maximum amount that can be cashed-out from a free bonus win is $150 USD (or the equivalent of $150 USD in corresponding currency). A player must make at least one deposit in order to withdraw winnings from a free chip. A player is required to make at least one deposit between any given free chip withdrawal. If a player redeems a second free chip without making a preceding deposit, their winnings will become void. If more than one year has passed since their last deposit, a player will need to make at least one deposit in the current year to be able to withdraw winnings off a free chip.
- All cashback promotions carry a wagering requirement of 1X. Players cannot withdraw a cashback bonus until the sum of the cashback is wagered in full.All cashback bonuses won from a Tournament, Raffle or Special Promotion have a maximum withdrawal limit of 10X the cashback bonus (including cashback bonuses awarded as 'comps).
- Unless previously stated, bonuses cannot be combined with any other promotions offered by Diamond VIP Casino.
- Deposits of a minimum $25 (or equivalent in corresponding currency) and up qualify for this bonus unless differently stated in the bonus promotion.
- In case you do not want to get any bonus for your play, please speak with Customer Support via chat or by email to support@DiamondVipCasino.com before you start playing, otherwise you will need to wager fully on your bonus.
- For Table Games (Roulette 10%, Blackjack 25%, and Video Poker 25%), each game type has a contributory percentage that it makes to the wagering requirements before withdrawals are allowed.
- In the interest of fair gaming, Deposit Bonuses have a 20X – 60X wagering requirement and must be completed before a withdrawal can be requested. Each deposit bonus has a wagering requirement as corresponds to the daily offer or promotion. It is the responsibly of the player to know the required wagering amount for each bonus he/she receives before they start to play.
- Wagering requirement for the Special Welcome Bonus will be X20 (twenty) times the deposit + bonus.
- The casino has the right to refuse or withhold a bonus or winnings in the event of a deposit being cancelled, returned or denied by any payment service or processor at anytime.
- All bonuses are given to members as an incentive to enhance playtime but should any form of bonus abuse be detected the casino and its management reserve the right to remove all bonus and winnings related.
- If a player does not want the bonus that has been deposited into their account by the casino then they are entitled to request a casino customer support to reverse the bonus out of their casino account, by way of email, telephone call or Live Chat, where after the reversal will take place. If Play-through have taken place on any bonus received, then that bonus may not be removed from your account (either by means of cash-in or a request to the support staff) until the wagering requirements associated with that bonus have been met.
- Players not logging in to their casino account for a period of 3 weeks risk the chance of having their bonus balance annulled (void).
- Free bonuses are given as a play bonus. Its function is to enhance the chances of the player and to provide more play time; it is not part of any winnings and cannot be cashed out.
- All our ongoing promotions are valid for a period of 48 hours unless otherwise stated.
- All bonuses that are redeemed on your account are non-cashable and will be removed from your withdrawal at the point of processing.
- Diamond VIP Casino reserves the right to change the terms and conditions of this offer at any time and it is the responsibility of the player to periodically check the terms and conditions for changes and/or updates.
- Players found to be abusing promotions may be restricted from receiving further promotional offers at Diamond VIP Casino.
- In the event of a dispute, all decisions made by the Casino will be final.
- Wagering of any kind while a bonus is active constitutes an acceptance of said promotion and thus it cannot be cancelled.
- In the event that a bonus was not given automatically, the player must request the bonus from support BEFORE making any wagers with their deposit. By wagering your deposit, you thereby relinquish any claim for a bonus on said deposit.
- All conditions relating to bonuses are in addition to the General Terms and Conditions of the Casino.